Damaged or Defective Items
You must inspect your package immediately upon receipt for shortages (did not receive all the items listed on the packing slip that show as shipped), damages or defects. You must notify us within ten (10) days of receipt of any shortages, damages or defects. Only defective exchanges for identical item within 10 days of purchase permitted. Although your product may be covered by a manufacturer’s warranty, we cannot take responsibility for any damages or defects beyond this point and you will need to contact the manufacturer directly.
If item is returned as defective, and our technician determines that your product was not damaged or defective, you may be charged for the service call and/or shipping plus a 15% restocking fee.
Make sure when returning an item that:
- The product includes all original packing materials, manuals and accessories to avoid any additional fees
- The product is securely packaged to avoid damage
Shipped in Error
You may return any unused items shipped in error within 10 days of date received, in their original condition and packaging for a full refund/replacement at our expense.
If the item is returned for any other reason (did not fit your tool or requirement, changed your mind etc.), within thirty (30) days you may return it freight paid for a 15% restocking fee. Original shipping charge will not be refunded and if the item was originally shipped free, you will be charged for two-way shipping.
Electronic components (i.e. repair parts, including: tool switches, regulators, modules, etc.) are eligible for return only when shipped in error.
Returns must be approved and must be complete, undamaged, and in original packaging.
To return a product, you must call customer service for a Return Authorization number (RA#) on toll free number at 800-735-8665. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused.
Orders that have not been shipped may be canceled by calling our customer service department at 800-735-8665.
Once an item or an order has been shipped it cannot be canceled and you will have to process a general return which will incur cancellation fees, restocking fees, additional return shipping charges plus the original shipping charges can also not be refunded.
Drop ship orders (mainly machinery orders, large tool orders or expedited orders) that have been shipped cannot be canceled and if for any reason the customer decides to cancel that order there is significant cancellation fees, restocking fees and return shipping charges. In addition, the original shipping charges will not be refunded. Every tool manufacturer has different order cancellation policy so if you ever need to cancel a drop ship order then please call us and we can let you know what the fees will be.
Special orders from some manufacturers require additional stocking fee and some specialty manufacturers do not take tools back; however, such tools will be reworked and returned back to you.
We will notify you via e-mail of your refund once we have received and processed the returned item.
We will refund shipping costs only if the return is a result of our error.